Category: Customer Service

We all know that customer service, hospitality or whatever we choose to call it, is vital to running a successful business. Despite this, 75% of business leaders, managers or owners…

I’d like to thank a friend and colleague for inspiring me to develop a presentation on customer service and trust. He’s a nursing home administrator and believes that the only…

Throughout my entire career as a gerontologist, author, educator and punk-rocker, I have stressed the importance of treating people in the very best ways possible. Call it customer service, hospitality…

One of my favorite topics to present live is “Working with Challenging Families” and for many reasons. First, most healthcare professionals have had to deal with a difficult family member…

Hospitality and customer service. These may be the only features that set your facility apart from any other in your community. They can be the deciding factors in a family’s…

What differentiates your facility, agency or company from the ones down the street or across town? What will make your company stand out when people are shopping for nursing homes,…