An organization’s culture has a very powerful influence on many workplace-related behaviors, actions and attitudes including the decision to stay or leave. Cultures that are profit-driven, cost-cutting and policy-driven may…
Category: Culture
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10 Benefits of a Healthy Organizational Culture in Senior Care
Senior care has seen some very tough times. For years, nursing homes have had to battle against negative social stigma. Recruiting the right fit has always been a challenge as…
Is Your Workplace Suffering from “Presenteeism”?
Sources of job-related stress can be found everywhere, from the nature of the work itself, to coworkers and administration. Historically, healthcare professionals and caregivers go to work sick. This is…
Beware of the Energy Vampires!
Over my 30-year career, I’ve encountered various types of people and personalities. I’ve been able, after much experience, to pick out the positive and negative. I’ve also, throughout the years,…
Leading the Charge for Culture Change
It takes a lot of hard work, dedication, commitment and time to develop sustainable culture change. Also required is staff buy-in and a hands-on leader who will stay on track,…
The Importance of Internal Customer Service in Senior Care: Part 2
Delivering great customer service to residents and families in senior care communities starts with internal customer service among employees. Good internal customer service requires leaders to establish and communicate core…