What is a continuous learning organization, you may ask? It is a company that is skilled at creating, acquiring, and transferring knowledge and information and modifying its own behavior to…
Articles
Sexual Harassment in the Workplace
Sexual harassment in the Workplace is no laughing matter – just ask anyone in Hollywood these days. Every time I turn on cable news there are more allegations of sexually…
Customer Service and Trust
I’d like to thank a friend and colleague for inspiring me to develop a presentation on customer service and trust. He’s a nursing home administrator and believes that the only…
Pain Management
Two words that didn’t have the same connotation years ago as they do today – pain management. Pain management is now a topic of controversy due to many factors including…
Fixing a Broken Culture at Work
Workplace culture and culture change are very important, maybe the most important things that influence everything else at work. Employees, patients, clients and residents, vendors, medical directors, and visitors can…
How to Retain Good Employees
I started my career helping long term care facilities retain employees because turnover is so incredibly high and expensive. I would hold small groups of employees and listen to their…