There has been a good amount of research on the health benefits of tea, and the results keep coming. The bottom line is that a daily intake of tea is…
Year: 2020
Increasing Happiness at Work
Researchers have known for years that high levels of happiness in the workplace are the result of high-performance standards, positive employee reinforcement and flexibility concerning schedules and family needs. Workplace…
Managing Sundowning Symptoms
Residents of senior care communities diagnosed with Alzheimer’s disease and other dementia-related disorders are at risk of Sundowning in the late afternoon and early evening. Sundowning symptoms can be very…
The Importance of Internal Customer Service in Senior Care: Part 2
Delivering great customer service to residents and families in senior care communities starts with internal customer service among employees. Good internal customer service requires leaders to establish and communicate core…
Physiological Causes of Sundowning
This is the million-dollar question that most researchers either cannot answer or agree on. There appear to be a number of factors associated with Sundowning and while it is still…
The Importance of Internal Customer Service in Senior Care: Part 1
One of the most forgotten forms of customer service begins under your roof among your team members. I’ve always believed that the way employees treat each other is a direct…