I’d like to thank a friend and colleague for inspiring me to develop a presentation on customer service and trust. He’s a nursing home administrator and believes that the only…
Year: 2018
Pain Management
Two words that didn’t have the same connotation years ago as they do today – pain management. Pain management is now a topic of controversy due to many factors including…
Fixing a Broken Culture at Work
Workplace culture and culture change are very important, maybe the most important things that influence everything else at work. Employees, patients, clients and residents, vendors, medical directors, and visitors can…
How to Retain Good Employees
I started my career helping long term care facilities retain employees because turnover is so incredibly high and expensive. I would hold small groups of employees and listen to their…
Successful Employee Retention Strategies
The economy is good and employees feel less worried about leaving their jobs to find greener pastures. While turnover will occur during a down economy, it tends to be higher…
Diversion and Substance Abuse: Risk Factors and Symptoms
Healthcare professionals are uniquely at risk for diverting prescription medications and becoming dependent upon them. They have extensive knowledge and access to a wide variety of drugs, including narcotics, benzodiazepines,…